Elementor #30467

FAQ

Frequently Asked Questions

Explore the frequently asked questions from our customers. If you cannot find the answer to your question here, please contact us. Our experts will be happy to answer all your questions and help you choose the product that best suits your needs and requirements.

VOPPI is a brand with extensive over 20 years of experience in the window covering and interior decoration industry. Previously known under the respected DYBA-LUX brand, we now continue our mission under the VOPPI brand, delivering the same proven quality and professionalism. We specialise in the production of wall-mounted and ceiling-mounted curtain rods, ceiling tracks, blinds (day and night, blackout and thermal), frame-mounted insect screens, as well as curtains, sheers and table runners. All our products are made with great attention to detail to ensure they fit perfectly into your interior.

Yes, we are a proud Polish manufacturer. All our products – from curtain rods and blinds to insect screens, curtains and sheers – are entirely manufactured in Poland, at our modern production facilities. This gives us full control over every stage of production, from selecting raw materials and precise manufacturing to rigorous quality testing. This ensures that you receive high-quality Polish products that are durable and aesthetically designed.

Ordering made-to-measure products from VOPPI is simple and intuitive. Simply select the product you are interested in from our range (e.g. a blind, insect screen or curtain rod), and then use the calculator available directly on the product page. Enter the precise dimensions (width and height), and the system will automatically calculate the price. You can then personalise your product by choosing materials, colours or additional accessories. Finally, add the configured product to your basket and proceed to complete your order.
Accurate measurements are the key to a perfect fit. For each type of product (blinds, insect screens and curtain rods), we have prepared detailed measuring instructions with illustrations. You can find them on the relevant product page or in our “Measuring Guides” section. If you have any questions or concerns, our team is always available to assist you by phone or email.
We offer a wide selection of curtain rods to suit different needs and interior styles. Our range includes wall-mounted curtain rods (classic and stable), ceiling-mounted curtain rods (discreet and ideal for low-ceiling rooms or recesses), and curtain track systems (modern and often concealed within a built-in structure). The choice depends on the type of window, the weight of the curtains and your preferred interior style. We invite you to explore our guide [link to the guide “How to Choose the Right Curtain Rod”].
Day and night blinds feature alternating strips of transparent and light-blocking fabric, allowing you to smoothly adjust the amount of light entering the room without having to raise the blind. Blackout blinds, made from specially designed fabrics, provide almost 100% light blockage, making them ideal for bedrooms or rooms where maximum privacy is required. The choice depends on your needs – whether you want to control the amount of light or block it out completely.
Our products are designed for simple and intuitive installation, which most customers can carry out themselves. We include detailed installation instructions with every order.
The order processing time depends on the specific product ordered (made-to-measure products require individual production). As standard, most orders are processed within 1–2 business days. Delivery costs depend on the weight and dimensions of the package, as well as the selected delivery method. For your convenience, we offer free shipping on orders over PLN 499. You can find the detailed delivery price list on the [link to the Delivery and Payment page].
To ensure your VOPPI products serve you for many years, we recommend regular maintenance. The cleaning method depends on the material:
  • Curtain rods and insect screen/blind profiles: Wipe with a damp cloth and a mild detergent.
  • Blind, curtain and sheer fabrics: Most fabrics should be dry-cleaned using a vacuum cleaner. If washing is required, always follow the fabric manufacturer’s care instructions (found on the label or in the product description). Avoid strong chemical cleaning agents.
  • Insect screen mesh: Gently wipe with a damp sponge.
Of course! Our over 20 years of experience in the industry allows us to provide professional advice on choosing the ideal window coverings and decorations. We will be happy to help you select the right type of curtain rod, blind, insect screen or curtain fabric to match your interior style, the functionality of the room and your individual preferences. Contact our experts by phone, email or through the contact form – we will be happy to answer all your questions and recommend the best solutions.

Yes, we are fully confident in the high quality and durability of our products, which are manufactured in Poland. Therefore, we provide a 24-month warranty on all VOPPI products. This means that for two years from the date of purchase, you can be confident that the product is free from material and manufacturing defects. Our warranty covers the proper functioning of the product and high-quality workmanship. You can find the detailed warranty terms in the Shop Terms and Conditions.

We do everything we can to ensure that every order arrives in perfect condition. However, if you notice that the product has been damaged during transport (e.g. the package is visibly damaged) or has any manufacturing defect, please **contact our Customer Service Department immediately** (by phone or email). To make the process easier, please have your order number ready and, if possible, provide several photos showing the damage or defect. We will help you through the complaint process and find the fastest and most convenient solution for you, such as replacing the product with a new one or issuing a refund. Detailed information about the complaint procedure can be found in our Terms and Conditions.